What is your policy for misprinted/defective/lost products or customer returns?

Created by Lotte van Dijk, Modified on Sun, 19 Mar 2023 at 08:48 AM by Lotte van Dijk

We have built quality assurance checks into our production process to minimise the number of misprints and defects. In the rare case that you or your customer notices an issue, we ask that you take a picture of it and notify us via our support form.

Our policy is always to replace items if the problem is something we should have noticed during QA.

If the issue occurred during transit, or the order did not arrive, we recommend contacting the relevant shipping partner(s) to investigate as this will be your shortest route to a resolution. Of course you can always contact us if we can support you in any way.

Please note that we do not accept returns under any circumstances (we only handle replacements), so we request that you ensure you have created your own (eco-friendly) returns policy for your customers.

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